We cannot refund custom designed products. They were designed and decorated for a specified purpose for the client and cannot be resold to the general public. It is not a generic product for resale. Although, we strive to exceed every quality and expectation. If there is any issue with an item, please contact us directly at
(715) 718-0781 and we will be glad to assist you.
“In the end, we want you to be happy with our product, so we will make every effort to insure that you are completely satisfied with what we make for you. We can’t build a successful business doing it any other way so thank you for giving us the opportunity to do work for you.”
Shipping is usually done via UPS Ground. If it needs to get there quicker, we can give you faster options when it’s boxed and ready to go. If it's larger order, we use a freight company. Shipping cost will be determined based on what you order and where you live. If you are local to Duluth, MN, you can either pick up your order or we can deliver it to you so you can avoid shipping costs. If there are any special circumstances regarding shipping, you will be notified before your order goes out to make sure it is acceptable.
Again, we don’t return custom orders but if there is a special circumstance and we do return a product from you, there will be a 20% restocking fee based on the order. The shipping will not be refunded for any items purchased if you later decide you do not want them for some reason. Again, we custom make everything to specifications to your order so we typically cannot resell them to someone else.